Terms, Privacy & Disclaimer

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Effective Date: December 2025

1. Commitment

HR Serenity provides outsourced HR consulting services with a focus on capability, culture, and compliance. These Terms, Privacy & Disclaimer ensure clarity, transparency, and compliance with applicable laws.

2. Scope of Services

• Services are tailored to each client and outlined in a formal proposal or service agreement.
• Together, the proposal and these Terms form the engagement basis.

3. Engagement Terms

• Services commence upon written acceptance of a proposal or signed agreement.
• Engagements may be project-based, ongoing, or retainer-based.
• Either party may terminate with 14 days’ written notice unless otherwise agreed.
• Changes to scope, timing, or fees must be agreed in writing.

4. Fees & Payment

• Fees specified in the proposal (hourly, project, or retainer).
• Invoices issued upon engagement, monthly, or per milestone, payable within 14 days.
• Deposits may be required prior to commencement.
• Late payments may incur interest and/or suspension of services.

5. Confidentiality

• All client information is treated as strictly confidential.
• Clients must maintain confidentiality regarding HR Serenity’s proprietary tools, templates, and methodologies.

6. Privacy & Data Protection

HR Serenity complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs):

• Personal information collected may include: name, date of birth, contact details, employment records, HR documentation, sensitive data, supplier information, and engagement feedback.
• Collection methods: direct communication, client documents, lawful third-party sources, and public sources.
• Storage & retention: securely stored, retained only as required, destroyed when no longer necessary (up to 7 years unless legally required otherwise).
• Overseas transfers: permitted only with consent, or where the recipient is subject to substantially similar laws, or required by law.
• Online activity: HR Serenity may use cookies, Google Analytics, and social media analytics (LinkedIn, Facebook, Instagram) to improve services. Users may opt out via browser or platform settings.
• Direct marketing: HR Serenity may send communications under the Spam Act 2003 (Cth). Clients may opt out at any time.
• Data breaches: managed under the Notifiable Data Breaches (NDB) Scheme, including notification to the OAIC.
• Access & correction: individuals may request access or correction of their information. Complaints will be acknowledged within 3 business days and escalated to the OAIC if unresolved.

7. Intellectual Property

All materials, tools, and documents developed by HR Serenity remain our property unless otherwise agreed. Clients may use provided materials internally only.

8. Professional Advice Disclaimer

HR Serenity provides HR advice based on current workplace practices and client information. Advice is general and does not constitute legal, financial, or medical advice.

9. Liability & Indemnity

• HR Serenity’s total liability is limited to fees paid for the relevant service.
• We are not liable for indirect, consequential, or economic loss.
• Clients indemnify HR Serenity against claims arising from misuse of advice or deliverables.

10. Independent Contractor

HR Serenity operates as an independent contractor. Nothing constitutes employment, partnership, or agency.

11. Force Majeure

Neither party is liable for delays or non-performance due to circumstances beyond reasonable control.

12. Dispute Resolution

Parties will attempt good-faith negotiation. If unresolved, mediation is required before legal proceedings.

13. Governing Law

These Terms are governed by New South Wales law. Legal proceedings must be conducted within NSW.

14. Reliance on Client Information

HR Serenity relies on the accuracy, completeness, and timeliness of client-provided information.

15. Workplace Investigations & High-Risk Matters

HR Serenity provides guidance on investigations, performance management, disciplinary matters, and disputes. Decisions remain the responsibility of the client.

16. Workplace Health & Safety

Clients retain full responsibility for WHS compliance, risk management, and safety decisions.

17. Subcontractors & Third-Party Systems

HR Serenity may engage qualified subcontractors or third-party providers. Providers must comply with privacy and security standards consistent with Australian law.

18. Records Retention

Documents may be retained up to seven (7) years unless legally required otherwise.

19. Use of Client Name

Client branding, names, or logos will not be used in marketing without prior written consent.

20. Website Disclaimer

Information on this website is general in nature and may not be accurate or complete. HR Serenity excludes liability for loss or damage arising from use of this website. Links to third-party sites are provided for convenience; HR Serenity is not responsible for their content or privacy practices.

21. Contact HR Serenity

For inquiries, access requests, complaints, or general questions:
📧 Email: hello@hrserenity.com.au
📞 Phone: 0404 311 119